International Shipping & Customs
Shipping Policy
All orders are processed and shipped from Spain (European Union).
Processing Time
Orders are usually prepared and dispatched within 1–3 business days after payment is received. Processing times may be longer during product launches, holidays or high-volume periods.
Shipping Methods & Delivery Times
Delivery times depend on the destination and the selected shipping service.
Estimated transit times:
*Spain: 1–3 business days
Express tracked: 8€
*European Union: 3–7 business days
Basic tracked 12€ / Express tracked: 17€
*United Kingdom Basic tracked 14€ / Express tracked: 21€
*Switzerland: 5–10 business days
Express Saver tracked: 21€
*United States & Canada: 7–15 business days
Express Saver tracked: 25€
*Rest of the world: 10–20 business days
Express Saver tracked: 55€
These are estimates provided by the carriers and cannot be guaranteed.
Tracking
All orders include a tracking number once shipped.Tracking may take 24–72 hours to update after dispatch.
Customs & Import Fees (IMPORTANT)
Orders shipped outside the European Union (including the United Kingdom, Switzerland, Norway, the United States, Canada, Japan, Australia and others) may be subject to import duties, customs fees or taxes charged by the destination country.
These charges are NOT included in our prices or shipping costs and must be paid by the customer upon delivery.
If the customer refuses to pay these charges and the parcel is returned to us, any return shipping fees, customs charges or additional costs will be deducted from the refund
Incorrect Address or Failed Delivery
We are not responsible for delivery issues caused by:incorrect or incomplete shipping addressthe customer not being available for deliveryrefusal to accept the parcelAny additional fees resulting from these situations will be the customer's responsibility.
Lost or Delayed Shipments
Once the order has been handed over to the carrier, we are not responsible for delays caused by customs, weather conditions or courier handling.If a shipment is confirmed lost by the carrier, we will replace or refund the order.